Terms of Business

Channel Insurance Brokers (Jersey) Limited is regulated by The Jersey Financial Services Commission to carry on General Insurance Mediation Business (GIMB0191).

We are an independent insurance broker who acts on your behalf to arrange your insurances.

Our service

The services we provide include:-

  • Advising you on your insurance requirements.
  • Arranging cover with insurers.
  • Assisting with any amendments to your cover as and when is required.
  • Assisting with any claims that may arise.
  • Reviewing your insurances upon request.

We do not provide legal advice, trustee or nominee services, or advice on the adequacy of the sums insured of any kind.

Insurers and other insurance intermediaries

We only recommend and use insurer markets that are authorised by The Jersey Financial Services Commission. We will not in any circumstances act as an insurer, nor will we guarantee the solvency of any insurer or market used for your requirements. The decision regarding the suitability of an insurer or market rests with you. If you have any concerns regarding any insurers chosen for your insurance requirements we will be pleased to discuss them with you.

If your insurance cover is placed via another insurance intermediary located outside Jersey, your premium (insurance money) may be passed to that intermediary and will be subject to a legal and regulatory regime that is different from Jersey’s. In the event of the failure of the insurance intermediary, your premium (insurance money) may be treated differently than it would be if it were held by an insurance intermediary in Jersey.

Client monies

We act as an intermediary and as such money passes through our Insurance Brokering Client Account, from client to insurer, from insurer to client, and on occasions, from client to another specialist intermediary with whom we have a business relationship. Any interest earned on the Brokering Client Account is retained by us.

Your duty to disclose information to us and insurers

It is your responsibility to provide complete and accurate information to us and insurers when you take out your insurance policy, throughout the life of the policy and when you renew it. It is important you ensure that all statements you make on any proposal form, claim forms or other document are full and accurate. Please note that if you fail to disclose any material information or change of circumstances to us or your insurers this could invalidate your insurance cover and could mean that part or all of any claim may not be paid. We strongly recommend that the information provided is checked thoroughly prior to submission and that you keep a record of all correspondence supplied in relation to the arrangement of your insurance cover. Please note that any renewal of insurance will be made in reliance upon the information provided by you in connection with your previous insurance policy – we will assume that such information remains correct unless you tell us otherwise.

Your duty to understand your insurance policy documents

It is imperative that you read and fully understand the contents of your insurance policies, cover notes and other correspondence you receive from us or the insurers. Having read such documents we will be pleased to clarify any issues or questions you may have regarding their contents. We will not accept any liability whatsoever arising from failure to read and fully understand the contents of insurance policies, cover notes or other documents and correspondence.

Complaints

We aim to provide a high level of service at all times, however, if you feel you have reason to make a complaint about our service, we have internal procedures for handling complaints fairly and promptly. In the first instance you should contact;

The Compliance Officer, Channel Insurance Brokers (Jersey) Limited, Ground Floor, 7 Esplanade, St Helier, Jersey, JE2 3QA.

Our products and services are covered by the Channel Islands Financial Ombudsman (CIFO) and you may be able to refer a complaint against us to them, should you feel it has not been resolved to your satisfaction.

Our full Complaints Policy will be provided to you along with this Terms of Business at the outset of any relationship, immediately upon request, or upon receipt of an eligible complaint. The Complaints Policy is also available on the Company website.

Fees and commissions

We are usually paid by commission paid to us by your insurer or service provider. For services performed for the insurer, in connection with the insurance contract, we may be entitled to further separate payment from the insurer. Some insurers may separately make payment to us reflecting the aggregate income and or profitability of our entire account with them.

We may charge a fee for our services which may be partly or wholly in lieu of commission received from an insurer or service provider. Also we may charge an additional administration fee as detailed in the table below. Fees charged are usually non-refundable.

CIB Policy Fees in addition to any insurer fees:

Charges

  • New Personal Policy or Renewal £15.00
  • New Commercial Policy or Renewal £25.00
  • Returned cheques due to lack of funds £25.00
  • Duplicate documents £20.00
  • Alterations to policy £15.00

Details of fees charged, including any made by other companies, will be clearly disclosed to you prior to taking your instructions to proceed. Any fee charged will not cover any work we do in relation to insurance policies which have not yet incepted or which we are not yet responsible for administering.

Other companies may be involved in placing your insurance(s) and where such companies are involved they may charge a fee for their services.

Our commission and our fees are earned for the policy period and we will be entitled to retain all commission and all fees in respect of the full policy period in relation to policies placed by us, even if the contract is terminated for any reason and even if you choose to appoint another intermediary in our place during the currency of your policy.

You are entitled at any time to request information regarding any commission  which we may have received as a result of placing your insurance business. Please contact us for more information.

Payment default and cancellation

In the event of a premium default the total outstanding premium(s) plus any service charge will become due and if not received the insurer or Channel Insurance Brokers (Jersey) Limited may cancel the policy.

Insurance policies are annual contracts and in the event of a mid-term cancellation the insurer or Channel Insurance Brokers (Jersey) Limited may not allow a return of premium. Cancellation charges vary due to circumstances but the return premium, if any, is unlikely to represent a pro-rata proportion of the annual premium.

If we are unable to obtain settlement of any outstanding balance your details may be passed to a debt collection agency or legal proceedings may be commenced against you.

Confidentiality

All personal information about you will be treated as private and confidential, even when you are no longer a customer, except where the disclosure is made at your request, with your consent, in relation to arranging your insurance, or where we are required to disclose by Law.

To understand how we use, share and retain your data please see our privacy policy.

Anti-Money Laundering

Legislation requires us to take all reasonable steps to safeguard our company and our clients against the risk of financial crime. In order to meet our obligations it may necessary to ask you to provide us with additional information concerning a particular insurance transaction you ask us to carry out for you.

We will not be able to accept cash payments of any kind; payment for such transactions must be by bank transfer, cheque or debit/credit card.

Governing Law

As part of the insurance contract you and the insurer have the right to choose the law applicable to it. In the absence of a specific agreement, the law of the country within the UK and Channel islands, in which you reside when the contract is concluded, will apply.